Dec 30, 2020
Scott Sandland is the CEO of Cyrano.ai, a thought leader on Artificial Empathy, and contributor to many best-selling books. He has over 20 years of experience as a hypnotherapist and is internationally recognized as an expert in subliminal motivation strategies. Scott has been published in many peer-reviewed journals, including Forbes, Entrepreneur Magazine, and Psychology Today. His work at Cyrano.ai focuses on a natural language understanding system for better communication between humans and computers. He and his team are dedicated to building a digital therapist for at-risk teens, and he helps people improve their active listening techniques in his clinical practice. They are also rolling out tools relating to sales enablement, Med-tech, and legal verticals to assist people working in high-value customer-facing interactions.
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Today, Scott joins me to discuss how his work with patients in his clinic led him to develop the Cyrano.ai platform. He shares what he wants the platform to achieve and why he wants to help at-risk teens with Cyrano.ai. He explains why he chose the name Cyrano.ai. for his software, how it interacts with users, and its mechanisms to help them communicate better. He shares examples of how the platform has helped his clients and how the pandemic has affected his company. He also discusses the importance of pacing and effective listening and shares the pivotal moments that changed his business's direction.
"What words you use betrays how you feel and how you think about the things being discussed, that's the point of communication." - Scott Sandland
"It's about once you have a persons trust, once you have that rapport, once you understand what makes a person tick, it improves your ability to communicate with that person in their language, not yours." - Scott Sandland
"In pacing, what we do is build the ability to feel understood and heard." - Scott Sandland
"The key is to remember that you don't have to know how to do everything." - Scott Sandland
“Just because you’re good at something doesn’t mean you have to do it for the rest of your life.” - Jason Linett
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